Refund & cancellation policy

This policy applies to paid trade marketing engagements with Compute Gridcore Trade Marketing for pharmacy retail activation services (in-store programmes, POS kits, pharmacist workshops, and seasonal campaigns). It does not cover product sales or home delivery — we do not sell goods through this website.

Eligibility

Refunds are considered only for fees paid directly to us under a signed proposal or statement of work. Informational pricing on this site is not a chargeable invoice.

Timeframe to request

Submit refund or cancellation requests in writing to hello@compute-gridcore.digital within 14 days of the event that triggers the request (for example, a cancelled window or disputed invoice), and no later than 30 days after the programme end date stated in the agreement.

Full refunds

A full refund of fees paid may apply if we cancel a programme for reasons within our control and cannot offer a suitable alternative date, or if we have not begun any agreed preparatory work and you cancel before the kickoff date in the statement of work.

Partial refunds

If work has started — briefing, artwork adaptation, store mapping, trainer booking, or kit production — we may refund the unused portion after deducting documented costs and hours already incurred. Partial refunds are calculated against the payment schedule in your agreement.

Non-refundable items

• Custom printed POS, sampling units, and other materials already produced or ordered from suppliers.
• Third-party venue hire, chain booking fees, or promoter wages already committed and non-recoverable.
• Completed pharmacist workshop delivery days.
• Deposits marked non-refundable in the statement of work once supplier commitments are placed.

Deposits

Programmes typically require a deposit to reserve chain windows and production slots. Deposits become non-refundable once we place irreversible supplier or chain commitments, as listed in your agreement. Before that point, deposits may be refunded minus a modest administration fee if stated in writing.

Cancellation by the client

Cancel in writing. If you cancel 21 or more days before the first on-ground or workshop date, prepaid fees may be refunded subject to the deductions above. Cancellations inside 21 days may forfeit fees covering booked supervisors, trainers, and materials already in production.

Rescheduling

We will try to move a programme once at no extra service fee if you give at least 14 days’ notice and chain availability allows. Additional moves or shorter notice may incur remobilisation fees. Chain-imposed date changes are handled case by case.

No-shows

If brand representatives or required approvals fail to appear for a scheduled briefing, training, or store day without timely notice, that day’s fees are chargeable and not refundable.

Work already started

Strategy documents, artwork files, training curricula, and field reports delivered under the agreement remain billable. Unused future field days may be eligible for partial credit toward a rescheduled window within 90 days.

Purchased materials

Materials bought or printed for your programme cannot be returned for refund once production has started. Ownership and any remaining stock handling follow the statement of work.

Refund method & processing time

Approved refunds are returned via the original payment method or bank transfer to the paying entity. Allow 10–20 business days after written approval for processing, plus any bank clearing time.

How to request

Email hello@compute-gridcore.digital with your company name, agreement reference, and reason. Or call +66 2 2825217 and follow with written confirmation. Studio address: 78/4 Visutkasat Road, Bangkok, 10200, Thailand.

Exceptions

Mandatory consumer cooling-off rules do not typically apply to B2B service contracts of this type; where a specific Thai legal right applies, that right prevails over this policy.